SOLVIT is an online and free of charge service provided by the national public administrations in the EU, Iceland, Liechtenstein and Norway. The aim of this service is to find solutions to problems related to the breach of  EU citizens’ cross-border rights by public authorities, be it local, regional or national. SOLVIT offers a faster, informal and alternative mechanism to solve breaches in legislation instead of starting a court case, submitting a formal complaint to the Commission or launching a petition.

Among others, SOLVIT can help you in the following areas: recognition of professional qualifications, working abroad, health insurance, unemployment benefits, visas and residence rights. From a disability perspective, SOLVIT can be a good mechanism to solve problems related to the freedom of movement, such as the EU Parking Card.

Anyone encountering a problem exercising their rights in another EU country can seek help from their home centre via an online procedure. This centre will get in touch with the SOLVIT centre in the country where the problem occurred and will try to solve it within 10 weeks.

You can use SOLVIT’s website to submit any complaint.

The conditions to do so are the following:

• the complaint needs to refer to a breach of EU rights by a public administration in a country different from yours (cross-border nature)
• the case has not been taken to court yet.

• Freedom of movement: Between 2018 and 2022, SOLVIT received 260 enquiries about the EU Parking Card. Such complaints mainly referred to the rights granted by the card when traveling to another member state, mutual recognition of national parking cards and justification for fines received even when showing the card[1].
• Cross border workers: SOLVIT dealt with a complaint regarding France’s refusal to grant a frontier worker working in Belgium leave and benefits to take care of a disabled family member[2].