The European Electronic Communications Code (EECC) is a directive that aims to set an EU-level legal framework to coordinate national legislation on electronic communications networks and services. This covers telephony services, the single european emergency number 112 and basic internet access. The EECC also includes specific provisions to ensure that end-users with disabilities enjoy access and choice to these services on an equal basis with others.

Member States have to nominate competent bodies to enforce the provisions of the code. The full list of competent authorities can be found in the website of the Body of European Regulators for Electronic Communications (BEREC). Some of the main tasks given to national regulatory bodies are implementing market regulation, ensuring tariff transparency, contributing to the protection of end users’ rights, where relevant in coordination with other competent authorities.

Compared to other pieces of EU legislation, the EEEC gives considerable freedom to Member States when it comes to the protection of consumer rights. It does not foresee specific enforcement mechanisms, including penalties or remedies. One of the mechanism that is mentioned out-of-court dispute resolution, such Alternative Dispute Resolution Mechanisms (see previous point with this name).

Unfortunately, there is no overview of the available enforcement mechanisms available for consumers at the national level, so the better is that to explore directly with the national competent authority.