Accountability framework

Latest update: November 2019

Introduction 

This document outlines the measures that EDF takes as an organisation to be accountable and transparent. It has been developed following our external evaluation in 2016 which identified this as area for EDF to improve.  It is made available to the general public, to partners, donors, employees. As the unique platform bringing together organisation of persons with disabilities (DPOs) in Europe, committed to human rights and non-discrimination, EDF should show leadership in transparency and accountability. This framework was reviewed by the EDF executive committee and made available to the public on our website.

Transparency

The key to this framework is a culture of transparency. EDF ensures that all key information is available and up to date on our website, this includes:

Open Information Policy

Our open information policy describes what EDF will and will not share proactively. 

Complaints mechanism

On EDFs website we welcome feedback and complaints. They are handled in the first instance by our communications officer, who ensure that the Director is made aware of feedback, and that the feedback is directed to the appropriate staff member to respond. EDF will respond to each feedback within 2 weeks. A report on all relevant feedback/complaints will be presented in the EDF executive in the review of our risk assessment (twice per year).